Privacy policy

At Velcraft (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from Velcraft (the “Site”) or otherwise interact with our services (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Services.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or other reasons. When we make changes, we will revise the “Last updated” date above. If legally required, we will provide additional notice of changes.

When you use our Services, we may collect personal information directly from you, automatically through cookies and other technologies, or from third parties. Information you provide to us directly may include your name, shipping and billing address, phone number, email address, payment information, and any other details necessary to process your order. If you create an account, we may collect your login credentials and account preferences. We may also collect details of your activity on the Site, such as items viewed, added to your cart, or saved to a wishlist, and any communications you send to us, including customer service inquiries.

We also collect certain information automatically through cookies, pixels, and similar technologies, including your IP address, browser type, device identifiers, network details, and information about how you interact with our Site. For example, this may include the pages you visit, the time spent on our Site, and other engagement data. Some of this information may be collected by Shopify, our e-commerce platform provider, and our service partners.

We may also obtain information about you from third parties, such as our payment processors, shipping and logistics partners, analytics providers, or marketing partners. This helps us operate our business, deliver Services, and improve customer experience.

We use the information we collect to process and fulfill orders, provide customer support, communicate with you about your account, purchases, returns, or promotions, and improve the functionality and security of our Services. We may use your information for marketing and promotional purposes, such as sending offers or displaying personalized advertising, but you can opt out of promotional communications at any time. We also use your information to detect and prevent fraud, enforce our terms, and comply with legal obligations.

We may share your information with service providers who perform functions on our behalf, such as payment processors, shipping companies, IT support, analytics partners, and marketing providers. We may also share information with affiliates within our corporate group, with business partners in connection with promotions, or as required by law. If our business is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction. We do not sell or rent your personal information.

Like many websites, our Site uses cookies and similar tools to remember your preferences, analyze usage, and improve performance. You can manage your cookie preferences through your browser settings, although some features of the Site may not function properly if cookies are disabled. For details on Shopify’s cookie practices, you may refer to Shopify’s Cookie Policy.

If you opt in to receive text messages or email marketing from us, we will only use your contact details to send the communications you consented to receive. You may withdraw your consent at any time by following the unsubscribe instructions in our messages or by contacting us directly. We do not sell or trade your email address or phone number.

Please note that any content you choose to post publicly through the Services, such as product reviews, may be visible to others. We are not responsible for how third parties may use or share such content. Our Site may also contain links to third-party websites; we are not responsible for the privacy or security practices of those sites.

We take appropriate technical and organizational measures to protect your personal information. While we follow generally accepted security practices to safeguard data, no system is completely secure, and we cannot guarantee absolute protection. We retain your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Depending on your location, you may have certain rights under applicable privacy laws, including the right to access, correct, or request deletion of your personal information, or to object to or restrict certain processing. To exercise these rights, or to manage your communication preferences, you can contact us at sotorevelcraft@gmail.com with the subject line “Privacy Request.” We may need to verify your identity before processing your request, and we will respond in accordance with applicable law.

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

If you are located outside the United States, please note that your information may be transferred to and processed in countries where privacy laws may differ from those in your jurisdiction, including the United States. Where required, we use approved safeguards, such as Standard Contractual Clauses, to ensure an adequate level of protection for international data transfers.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, you may contact us at sotorevelcraft@gmail.com. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

At Hausware, we are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws.